Groomline Terms of Service

These terms are an agreement between My Petastic Groomer LLC (“Groomline”, “we”) and the grooming business that creates a Groomline account (“you”). By creating an account or using Groomline you agree to them.

The service

Groomline is online software for scheduling, client records, messaging, payments and related tools for pet grooming businesses. We may improve or change features over time.

Free trial, plans and billing

• New accounts get a 14-day free trial without a card. During the trial, client messages are sent by email only.
• After the trial you choose a plan (currently Salon $49, Mobile $59, or Salon + Mobile $79 per month, or yearly prices shown on the Billing page). Plans renew automatically until canceled.
• Each paid plan includes a texting number and 1,000 text messages per month. Texts over that amount are billed at 3¢ each on your next invoice. A local-area-code number is an optional add-on.
• You can cancel anytime from the Billing page; your plan stays active until the end of the paid period. Payments already made are not refunded except where required by law.
• If a payment fails and isn’t fixed within 7 days, or the trial ends without a plan, the account is paused until a plan is chosen. Your data is kept.
• We may change prices with at least 30 days’ notice by email.

Your data and your clients

• You own your business data (clients, pets, appointments, photos, messages). You can export it at any time.
• You are responsible for having your clients’ permission to store their information and to contact them, including getting and recording consent before sending text messages, honoring STOP requests, and following the laws that apply to your business.
• We use your data only to provide and improve Groomline, as described in our Privacy Policy. We don’t sell it.

Text messaging

Texting numbers are provided by Groomline through our messaging provider and must be approved by phone carriers. You agree to send only messages related to your clients’ appointments and your business, to include opt-out instructions where required, and not to send spam, prohibited content or messages to people who haven’t agreed. We may suspend texting to protect the service or comply with carrier rules. If your plan ends, your texting number may be released.

Payments you take

Card payments from your clients are processed by the payment company you connect (such as Square or Stripe) under that company’s terms. Money goes directly to your account; Groomline does not hold your funds. Groomline charges a platform fee of 0.5% on card payments processed through a payment account connected to Groomline, collected automatically by the processor.

Acceptable use

Don’t misuse Groomline: no illegal activity, no attempts to break or overload the service, no access to accounts that aren’t yours, and no reselling without our permission.

Availability and liability

We work to keep Groomline running and your data safe, but the service is provided “as is”, without warranties. To the extent the law allows, Groomline isn’t liable for indirect or consequential losses (like lost profits or missed appointments), and our total liability is limited to the amount you paid us in the 3 months before the claim.

Ending the agreement

You can stop using Groomline anytime. We may suspend or close accounts that break these terms or don’t pay. After an account is closed we may delete its data after 90 days; export anything you need before then.

Changes and contact

We may update these terms and will post the new date above; important changes will be emailed. Questions? email contact@mypetasticgroomer.com. These terms are governed by the laws of the State of Florida.